Our Sparkling Returns/Refund Policy
We want you to absolutely love your new jewellery. If it's not quite what you imagined, don’t worry - we’ve got you covered.
Returns Made Simple
- 30-Day Happiness Guarantee: If you're not completely smitten with your order, you can return it within 30 days of delivery.
- Easy Returns: Because peace of mind shouldn’t cost extra. Simply pop back to us at: Oh So Cherished, Lantern House, Pondwell Hill, Ryde, Isle of Wight PO33 1PX.
- Full Refund or Exchange: Choose a refund to your original payment method or swap it for something you’ll adore.
A Few Sparkling Conditions
- Items must be unworn, in their original condition, and packaged in the jewellery box they arrived in.
- Custom or personalised pieces are non-returnable unless they arrive damaged or faulty.
- For hygiene reasons, we can’t accept returns on earrings unless faulty.
How to Start Your Return/Refund
- Contact Us: Drop us an email at sales@ohsocherished.co.uk with your order number and reason for return.
- Pack & Ship: Pop your item back in its original packaging, and simply send it off.
- Get proof of postage.
Once we receive your return, we’ll process your refund or exchange within 5 business days.
Lost in Transit?
Fear Not! Just ensure you get in touch with us at sales@ohsocherished.co.uk within 7 working days of your dispatch confirmation date to log a lost parcel, we will do our very best to locate it for you.
Need help? Our friendly team is always here to assist. Just reach out to sales@ohsocherished.co.uk
Please Note: All of our sterling silver jewelry is made from genuine 925 sterling silver. Tarnishing is a natural and unavoidable process caused by exposure to air, moisture, and certain chemicals. It is not considered a fault. Tarnish can be easily removed using a silver polishing cloth or appropriate cleaning solution, and we recommend regular cleaning like you would anything you wear and proper airtight storage to keep your jewellery looking its best, ensure your little piece has the TLC it needs.
For this reason, we do not offer refunds or exchanges on items that have tarnished through normal wear and tear.