Please note these are our shipping times only, processing your order will be additional to this.
|£3.79||UK Standard||2-4 working days (Please account for extra time during bank holidays)|
|£6.99||Next Day Delivery||Next Day (Mon-Thu) 1pm cut-off (excluding bank holidays) UK only|
|£12.35||Europe Tracked & Signed||3-5 working days / CURRENTLY UNAVAILABLE|
|£16.55||Rest of the World Tracked & Signed||5-7 working days|
NEXT DAY UK HIGHLANDS & ISLANDS:
When choosing Next Day Delivery, if your chosen delivery address is located in the Scottish Highlands & Islands, Channel Islands or Isle of Man, please be aware it may take up to 2 days for your order to arrive.
Please ensure that your delivery address details are correct, they are printed directly from the information you give us when submitting your order online. We wouldn't want your order not to reach you.
REFUNDS & EXCHANGES:
We believe that having happy customers is the best business strategy we can have and we want all our customers to be 100% satisfied with what has been purchased from us!
If for any reason you are not entirely satisfied with what you have received, please do get in touch as soon as possible and we will do our absolute best to sort out whatever issue you may have!
All you need to do is email firstname.lastname@example.org or use the Live Chat at the bottom of the site to send us a message and our super friendly & helpful Customer Sales Advisor will get back to you in no time! Any item (excluding personalised products) is returnable within 60 days of purchase for a refund or exchange unless damaged or faulty.
Additionally, if you wish to cancel an order just email: email@example.com, unless it is a personalised item already in production.
- All items to be returned unused and in its original packaging and condition along with a copy of your dispatch note.
- You are responsible for the return of goods to Oh So Cherished. We highly recommend obtaining a Certificate of Posting from Royal Mail as insurance for goods lost in transit.
- Refunds or exchanges will be made to you within 3-5 days of receipt of the returned goods.
- Refunds will be made via your original payment method.
Please email firstname.lastname@example.org if you have any questions at all and she’ll be happy to assist.